Resource access URLs for all entities appear in the next section of this article. The function of this entity is to describe the link between co-managed accounts and the resources with a co-managed security level who have access to them. Both the integration user and the API-only user must have security level permission to add or edit the entity. A billing item may or may not be included in an invoice and billed to the customer. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. This entity describes an Autotask Invoice. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. Open the Datto Help Center. Only the incidents of problem tickets will have their status updated. 3. This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. Refer to The Rich Text editor to learn more. Which actions can be performed on the entity. If you select a different note type, keep in mind that it might be set to a different Publish option. If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. [CDATA[*/ In addition, a stumbling block I noted was to double check the AssignedResourceID has the actual role assigned via AssignedResourceRoleID. Tracks updates to any field except changes to the LastActivityDate, LastCustomerNotificationDateTime, LastCustomerVisibleActivityDateTime. The Ticket entity can have no more than 300 UDFs. I have taken the Resource location "15" from the below page on autotask because while creating the api user I have selected the location as "Headquarters". This entity is only used by multi-currency databases. A ticket workflow rule with a Create Ticket Note . Click on the context menu bar to the left of the Standard category the, click Edit. This entity's purpose is to describe a resource assigned to a ticket but not as the primary resource. A setting on the General tab of the category will determine if a note title is required for task and ticket notes. Calculated in hours only. In Autotask, you can create ticket categories that are identified as API-Only. [CDATA[*/ Visit the Ideas forum! There is no warning. This entity describes notes created by an Autotask user and associated with a Task entity. Set up the Autotask trigger, and make magic happen automatically in Microsoft Excel. /*]]>*/Want to tell us more? This entity contains attachments for the Tasks entity. You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 . TicketCategory - Autotask } } 3. From the pull-down menu, Here is the code I tried (after authenticating). For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. If the ticket category was configured to display them, additional ticket fields appear in this section on time entries and notes. This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. Enter your API credentials and then click Connect. Ticket Date Completed by Complete Project Wizard, Ticket Department Name OR Ticket Queue Name, Service Level Agreement Paused Next Event Hours, This entity will be read-only if the module with which it is associated is not active.
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