You can choose to provide your own or purchase kit from Deliveroo. Deliveroo Rider | Jobtome You can buy more kit by visiting the Shopify store here. What's next after filling out the equipment replacement form? Here's what is included in our bundle: Scooter / Motorcycle. When you do need to contact Live Support through Chat, help the team help you as quickly as possible by: Contacting the Support team can take time, time we know you dont want to waste. Do I need to order my rider kit? Please remember when you go online, you should at least carry the kit that fulfils the minimum safety requirements. Most questions can be answered quickly by checking the FAQs on the rider website. Questions about fees Heres what you can get in your core kit bundle: Its important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer orders. We invite you to fill out this form by attaching a photo showing the defect of the item you want to replace, your name, your rider ID and the current date. Once you've completed the application process, you can order the professional kit from the Deliveroo Kit Store - we're running a special offer for new riders where core kit items are discounted. What are the requirements for being a rider? Bicycles/ Electric Bicycle Reflective jacket Long sleeve base Phone mount (optional) Helmet (optional) Insulated backpack Scooters Reflective jacket Long sleeve base Phone mount (optional) You will be told of the delivery fee payable before you accept the order. A smartphone - (iOS 14.0 and above) or Android (8.0 and above) Your own vehicle (bicycle, scooter, or car) Be over 18. If your kit does not arrive after 5 working days, please emailridersupplyhk@deliveroo.hk. Deliveroo | The Deliveroo Riders Website You're welcome to buy kit from a supplier of your choice but your kit will need to meet our minimum safety standards. Deliveroo | The Deliveroo Riders Website The core kit does not include the helmet and the mobile phone support, but you can need them for your safety: in this case you can add them without additional cost.
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