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However, before being able to use this service, here are just a few rules which are absolutely necessary to know: Purchases are made in your name and are your responsibility. Mercari's decision will be based on a lot of considerations and will not automatically side with a seller or a buyer. It was just sold at. I'm pretty much known to always ship same day so I didn't have a problem with that. What could go wrong, right? Answer (1 of 2): You are in control after three days. Depending on the situation, the cancellation process can be slightly different. Id take a break away from it, gather yourself, and go back to it. This happened to me 2 weeks ago, also. Occasionally, Mercari may need to cancel a transaction in order to keep both the buyer and seller safe. Even if some companies aren't vague about the process, they may still charge you a cancellation fee or only give you a partial refund for doing so. Mercari chat blocks personal information and any attempt to share social media so we can't ask for the information outright. Create an account to follow your favorite communities and start taking part in conversations. To check on a purchases cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. Create an account to follow your favorite communities and start taking part in conversations. Package has failed to be intercepted for some reason, but this is probably a good thing since if it gets to the final destination, I will get paid. In these cases, buyers will not be re-charged for the item. I will not tolerate big guys stepping all over us little people. I had a buyer once ask to cancel when I had already dropped it off and I called around and wasted roughly 30 mins trying to get in touch with someone at usps before they told me about the paperwork and ridiculous fee. When I get a chance, I'll be filing a formal complaint to Mercari letting them know this Berthel P. needs an attitude change or a chop. If you want to cancel a purchase and the seller hasnt confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If this unfortunate case happens to you, make sure to let Mercari know about it within 24 hours (as soon as possible is best, and don't forget to enclose clear photographic evidence). Sometimes, buyer scammers get away with their mischief, not because of a lack of strong evidence against them, but because of a seller not responding to the case within a certain period that she's supposed to.